Appeal
Management

Service > Appeal

Appeal Handling
and Decision-Making Process

This covers all activities related to receipt, handling and disposal of appeals (Lodged by the client) against audit conclusion and decision of the audit team of NIPL. Since this relates to our core process there is a separate provision in our website for lodging appeal. As soon as any appeal is received from any client, acknowledgment of the same is sent to the client, promising more information to be provided regarding decisions on your appeal, within 3 working days. Associated records are maintained.

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Appeal Review and Resolution Process

The CEO/ designated officer/ auditor looks into appeals, and as per situation one or more of the following action is taken – Documentary evidence is requested from the client in support of their claim, The concerned audit team against whose decision the appeal was lodged, is invited and appropriate enquiry is done. Another auditor is deputed to conduct re audit of those aspects which caused dispute and appeal. Being the ultimate authority The CEO monitors and tracks action taken since receipt of the appeal, till closure of the process. It is ensured that persons involved in the dispute are not involved in making decisions related to the appeal.

Based upon additional information received after investigation, from multiple sources, the Appeal management committee takes appropriate decision and it is documented, and the same is communicated to the client. The appellant is kept updated with progress in appeal handling process.All appeals are resolved or closed within 3 months of registration of the appeal. A formal appeal closure report is sent to the appellant stating all the actions taken, and final decision of the appeal handling authority.

Our Process
Simple, Seamless, Streamlined

An independent review process to ensure objective reconsideration of decisions.

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    What is Nishaj Infosolutions Pvt. Ltd.? arrow

    Nishaj Infosolutions Pvt. Ltd. is a cyber security and compliance consulting company based in India that helps businesses assess, improve, and secure their IT infrastructure, manage risks, and achieve compliance with global standards.

    What types of services does Nishaj Infosolutions offer? arrow

    We offer a wide range of services, including:

    • Cyber security testing (Vulnerability Assessment & Penetration Testing)
    • ISO 27001 implementation and advisory services
    • SOC 1/SOC 2 compliance and audit support
    • Infrastructure security testing
    • CISA audit and consulting services, and other security, compliance, and IT risk management solutions.
    What is VAPT and why is it important for my business? arrow

    Vulnerability Assessment and Penetration Testing (VAPT) involves identifying security weaknesses and simulating cyber-attacks on systems to find vulnerabilities before hackers do. It helps organizations strengthen security posture and protect sensitive data.

    What is ISO 27001 and how can Nishaj help with it? arrow

    ISO 27001 is an international standard for information security management systems (ISMS). Nishaj offers advisory, assessment, gap analysis, implementation, and support to help organizations achieve and maintain ISO 27001 certification.

    How does SOC 1/SOC 2 compliance support my business? arrow

    SOC 1 and SOC 2 reports ensure that your organization meets strict standards for controls related to financial reporting (SOC 1) and trust service criteria like security, confidentiality, and privacy (SOC 2). Nishaj provides assessment, implementation support, and reporting services for SOC compliance.

    Do you offer consulting or training on cyber security best practices? arrow

    Yes. We provide cyber security consulting, VAPT awareness training, and compliance readiness training to help your team understand threats and strengthen defenses effectively.

    Which industries can benefit from your services? arrow

    Our services are valuable for organizations of various sizes and industries that need to secure their digital assets, comply with regulations, and manage risks — including IT, finance, healthcare, legal, and more.

    How do I get started with a security assessment or compliance project? arrow

    Simply contact us through our website’s contact form or call us to schedule an initial consultation. A Nishaj expert will connect with you to understand your requirements and propose the best solution.

    What makes Nishaj different from other cyber security service providers? arrow

    We offer tailored, cost-effective solutions backed by a strong team of specialists, comprehensive service offerings, and real-world experience in helping businesses improve security posture and compliance.

    Can you support remote and on-site security engagements? arrow

    Yes. We provide flexible engagement models that include remote assessments, on-site services, and hybrid support depending on your needs, ensuring minimal disruption to your operations.

    We help global leaders with their organization’s most critical issues and opportunities. Together, we create enduring change and results.

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